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Customer Experience Centre

The Ricoh Customer Experience Centre (CEC) is a world class facility that brings together the best that Ricoh offers in the fields of Commercial, Industrial Printing technology and lean manufacturing. This is where we research, develop, customise and demonstrate our solutions, and here you can see examples of how Ricoh’s Learning by Doing and Kaizen (Continuous Improvement) principles are applied to develop shared knowledge with our partners. The CEC is where our clients come to experience Ricoh’s solutions in action. Our customer-friendly experts are on hand to demonstrate, explore and test the optimum solution for our customers business needs, so that they can be confident that Ricoh is the right partner.


Our Services

Our technical assessment experts conduct exhaustive testing, including compatibility testing of our partners printing equipment. Knowledge in critical areas, including colour management, is continuously captured and fed back to our specialist teams in Japan and the USA, making a major contribution to Research & Development. This enables Ricoh to continue to raise the bar in Commercial and Industrial Print technologies, which benefits all our clients. 

At our Customer Experience Centre (CEC) we demonstrate the possibilities of Ricoh technology and provide design and application guides that enable print service providers to take full advantage of the creative potential of their investments. 

The CEC is where we also test the ever-expanding range of output media to ensure suitability for a variety of tasks. We are able to provide custom print samples upon request using customer supplied artwork and media.

The 4,000 square metre facility acts as a knowledge hub for our comprehensive range of digital print technologies and a test laboratory for both software and print controllers. Central to our Smart Factory is our philosophy of Learning by Doing. We gain the knowledge, experience and insights into the day-to-day challenges faced in print production environments. We integrate our software and hardware products to customer applications, in addition to partnering with third parties for finishing solutions. As we showcase a wide variety of Ricoh products, you can see everything from Direct-to-Garment through to Industrial Inkjet, Additive Manufacturing, Continuous Form and Cut Sheet.


Print Application Development

We believe it is important that customers see for themselves the quality that our print applications deliver.
We provide custom print samples using customer artwork and media which we can then send direct to the customer. Alternatively we welcome customers and partners to visit our facility and see print samples being produced in Real-Time. 

Print Application Development

Customer Engagement

Customer Engagement

Visits to the CEC can be tailored to meet customer needs and provide reassurance that Ricoh solutions will integrate seamlessly with customers' workflows and processes.

We provide a bespoke experience where customers can see their own artwork printed on the presses. They can also observe a variety of workflows and production processes first-hand as they would exist in their own production environment.

All types of media can be evaluated, so that production printer settings can be optimised to individual applications. These production printers are then shipped on a Build-To-Order basis to significantly reduce lead time. This is designed to help the customer find the solution to their challenges in a real-world environment.


Learning Delivery Centre

Our Learning Delivery Centre (LDC) provides a full range of learning programmes to ensure that technical teams have the opportunity to train and learn in a real-world environment that puts theory into practice. We continuously update content to reflect our industry-leading Commercial and Industrial Print experience and to ensure that your business benefits from Ricoh’s expertise.

Learning Delivery Centre

European Media Qualification Centre (EMQC)

European Media Qualification Centre (EMQC)

The European Media Qualification Centre (EMQC) creates optimised profiles for our Commercial and Industrial Print products including: Continuous Form, Cut Sheet, Flatbed, Wide Format and Direct-to-Garment.

Media qualification reduces makeready time (set-up time) by optimising image quality characteristics including transfer, fusibility, feed and registration, therefore increasing customer productivity.

The EMQC also provides the opportunity for media suppliers to register their media types on our product media library, giving our customers and partners the assurance that their media requirements will be met for the full range of Ricoh's production printers. The range of media is ever expanding and we work closely with our supplier partners to develop new and exciting applications. We also support Research & Development in this area.


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