The Ricoh Customer Experience Centre (CEC) is a world class facility that brings together the best that Ricoh offers in the fields of Commercial, Industrial Printing technology and lean manufacturing. This is where we research, develop, customise and demonstrate our solutions, and here you can see examples of how Ricoh’s Learning by Doing and Kaizen (Continuous Improvement) principles are applied to develop shared knowledge with our partners. The CEC is where our clients come to experience Ricoh’s solutions in action. Our customer-friendly experts are on hand to demonstrate, explore and test the optimum solution for our customers business needs, so that they can be confident that Ricoh is the right partner.
Our technical assessment experts conduct exhaustive testing, including compatibility testing of our partners printing equipment. Knowledge in critical areas, including colour management, is continuously captured and fed back to our specialist teams in Japan and the USA, making a major contribution to Research & Development. This enables Ricoh to continue to raise the bar in Commercial and Industrial Print technologies, which benefits all our clients.
At our Customer Experience Centre (CEC) we demonstrate the possibilities of Ricoh technology and provide design and application guides that enable print service providers to take full advantage of the creative potential of their investments.
The CEC is where we also test the ever-expanding range of output media to ensure suitability for a variety of tasks. We are able to provide custom print samples upon request using customer supplied artwork and media.
The 4,000 square metre facility acts as a knowledge hub for our comprehensive range of digital print technologies and a test laboratory for both software and print controllers. Central to our Smart Factory is our philosophy of Learning by Doing. We gain the knowledge, experience and insights into the day-to-day challenges faced in print production environments. We integrate our software and hardware products to customer applications, in addition to partnering with third parties for finishing solutions. As we showcase a wide variety of Ricoh products, you can see everything from Direct-to-Garment through to Industrial Inkjet, Additive Manufacturing, Continuous Form and Cut Sheet.